Prime Minister Moustafa Madbouly emphasized the need to address complaints filed by citizens by taking necessary measures against any dereliction of duty by officials.

During a meeting with members of the unified government complaints mechanism, Madbouly stressed the importance of setting a time frame for responding to complaints.

He highlighted the complaints mechanism as a crucial tool for communication with citizens, urging prompt follow-up and resolution of issues.

Madbouly also acknowledged the mechanism’s ability to address complaints from various platforms, including social media and radio/TV.

He commended the mechanism members for their dedication in assisting people and resolving problems.

The prime minister revealed that he closely monitors the mechanism’s progress and receives regular reports on a weekly and monthly basis.