Malaysia Implements Rules for Flight Refunds, Strengthening Consumer Rights
Malaysia has introduced new regulations requiring airlines to offer refunds to passengers if their flight is delayed by more than five hours. The rules will also apply to passengers who choose not to take the delayed flight and buy a different one, aiming to strengthen consumer rights in the country.
The policy is part of the revisions to the Malaysian Aviation Consumer Protection Code 2016, set to come into effect from Monday. This decision follows recent disruptions faced by airlines in Malaysia, including Malaysia Airlines, due to engine problems with its Airbus A330 fleet.
The Malaysian Aviation Commission will monitor airline performance to ensure compliance with industry standards. Non-compliance with the new regulations could result in fines of up to 200,000 ringgit.
Similar measures have been implemented in the US, and Australia is considering reforms to enhance consumer rights in aviation. The US department of transportation introduced rules earlier this year requiring airlines to display the full cost of tickets upfront and provide prompt cash refunds for disrupted flights.
Overall, these changes aim to protect airline passengers and ensure they receive the service they deserve.
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