The latest airport hiccups have left passengers frustrated and confused, as a computer glitch wiped out flight information for over nine hours, forcing manual updates. While flights continued, passengers faced delays and missed flights due to the chaos.
What went wrong?
The cause of the system crash is still unknown, but experts suspect issues with the database and backup system. Contingency measures were activated but failed to function properly, leading to manual updates and confusion for passengers.
How are people reacting?
Passengers took to social media to criticize the airport’s handling, calling it a step backward. Experts highlighted the need for a better backup system and timely communication during crises to build trust.
Lessons learned
Experts suggest engaging airlines and the government in forming better contingency plans for future incidents. Transparency and timely updates are key to managing crises effectively.